About us

Animal Emergency Centre (AEC) Mount Waverley provides pet emergency services and professional after-hours veterinary care for pets in the Mount Waverley area.

Our Mount Waverley emergency vet is located at 37 Blackburn Road, Mount Waverley, servicing the eastern suburbs of Melbourne, such as Burwood, Blackburn, Chadstone and Surrey Hills.

Pet accidents and emergencies are something pet parents have no control over, despite best intentions, and it’s inevitable emergencies may happen outside your family vet’s normal hours. Our dedicated team is here to support you when your regular vet is closed.

Our Mount Waverley emergency vet provides high-quality after-hours care 24 hours a day, 7 days a week, including public holidays. Our flexible hours provide you peace of mind in the event of an emergency and ensure you and your fur family have access to high-quality care when you need it the most. Our Mount Waverley Animal Emergency Centre is equipped with a range of cutting-edge veterinarian technologies and facilities, and our dedicated veterinarians and veterinary nurses are ready to deal with any emergency.


Emergency and critical care

Emergency service Mount Waverly
(03) 9803 8122

We are here to help. If you have a pet emergency, give us a call to speak with our friendly, professional team. We may be able to provide first aid advice over the phone to help your pet while you transport your pet to the hospital. No appointments are required. If you are unable to call us, just come straight to the hospital with your pet.

Our emergency vet facility is equipped with:

  • Intensive care unit
  • In house laboratory equipment
  • X-rays
  • Ultrasound
  • Endoscopy
  • Blood pressure monitoring
  • Respiratory monitoring
  • Pharmacy
  • Isolation room

AEC vet services and facilities

Our Animal Emergency Centre in Mount Waverley is designed to function as an extension of the services already provided by your family veterinarian. We provide state-of-the-art emergency and critical care facilities, experienced emergency and critical care veterinarians and nurses, an intensive care unit, diagnostic equipment, x-rays, ultrasound, endoscopy, blood pressure monitoring, respiratory monitoring, a pharmacy, lab services and an isolation room.

Our consultation rooms are designed to be a simple, soothing environment. They are used for the initial assessment of less critical patients and discussion with owners prior to admitting animals for treatment. More critical cases will be transferred directly to the treatment area upon arrival.

Our surgery suite is equipped with advanced anaesthetic and ventilation machines complete with full monitoring equipment (including blood pressure, SpO2, PCO2, body temperature, ECG.), heating facilities, suction machines and more.

All hospitalised patients are monitored continuously throughout their stay, with doctors and trained personnel on duty at all times. Your companion stays in a comfortable, clean cage visible to all of our staff. We discourage toys and blankets from home – with the high amount of traffic at our hospital, it is difficult to guarantee they will return home.

Our intensive care unit contains sophisticated monitoring and diagnostic equipment to look after the most critical of our patients.

We are fully equipped to run full blood profiles, clotting tests, microscopy, urinalysis, blood gases, electrolytes, haematology and more to ensure we obtain fast results, usually within minutes. This enables fast and accurate diagnosis and treatment.

We are equipped with x-ray machines and an automatic processing and developing machine.

We have a full range of emergency medication, including blood transfusion products and antiserums for snake bites and paralysis ticks.

AEC costs, payments and insurance

Our AEC accepts most payment options, including cash, Visa, Mastercard and Amex. We do not accept Diners Club cards or cheques. Accounts must be finalised when your pet is discharged. A deposit of a minimum of 50% of the estimated cost is required prior to admission for all hospitalised patients. Further deposits may be requested for patients staying longer than 24 hours. Please note: unlike some human emergency services, the AEC receives no government subsidies. AEC clinics are funded entirely by generated income, so fees are carefully set to ensure the centres can provide the necessary resources for your special companions.

Pet insurance offers peace of mind in the event of significant trauma or illness, allowing you to concentrate on your pet and not about the cost of treatment.

We recommend pet insurance for all pets. Insurance allows vets to achieve the best outcomes for pets rather than having to make compromises based on finances. High-quality medical care costs a lot of money. The good news in the human world is that healthcare is Medicare-funded, and many people also have private health insurance. This is not the case in the animal world – health care costs remain high, but veterinary care is not subsidised by the government and few people have pet insurance. In other countries, such as the United Kingdom, pet insurance rates are much higher than in Australia. We see many cases each year where treatable conditions must be left untreated due to financial constraints, sometimes with dire consequences. Other times, limited finances mean that care can be provided, but not at a level most likely to lead to the best outcome.

 

The benefit of pet insurance is that you do not have to come up with a large sum of money all at once. If your pet is insured and the unexpected happens, money is one less thing for you to worry about. Veterinarians love pet insurance because they can do what’s best for your pet without having to worry as much about money. A number of insurance companies provide pet insurance in the Australian market, with a range of options. Some provide cover for preventative care, such as vet checks and vaccinations, while others focus on providing peace of mind for unexpected occurrences, such as illnesses, accidents or dog attacks.

As with any investment, be sure to read the fine print before purchasing a pet insurance plan. Some insurers have time limits on the length of cover provided for each illness, which may exclude long-term, chronic or recurring illnesses. Other plans may exclude certain breeds or types of illnesses from being covered or even have an age cut-off after which your pet is not covered. Thoroughly research the available plans to find one that is right for you and your pet. Be sure to find one that will cover them for their whole life, even if your diabetic, arthritic Pyrenean Mastiff gets hit by a car.

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