Animal Referral Hospital Baulkham Hills

About us

At ARH Baulkham Hills, we pride ourselves on being a collaborative team that provides patient-centred care by utilising best-evidence medicine. We prioritise fear-free and low-stress approaches and treat our patients with empathy and respect. We are here to provide clients and referring veterinarians with reliable and consistent after-hours and emergency veterinary care. ARH Baulkham Hills provides emergency and after-hours veterinary care to the pet community when they need us the most, strengthening the relationships within the veterinary referral community and supporting patients and wildlife with best-evidence care.


Pet emergency and critical care services

Emergency service Baulkham Hills
(02) 9639 7744

If you have an emergency or are worried about your pet’s health, please call us, and we can assess the need for emergency treatment. You don’t need a referral or appointment to attend the hospital outside of regular veterinarian hours.

Our facilities

Our Baulkham Hills hospital is open after-hours, 7 nights a week, and 24 hours on Fridays, Saturdays, Sundays, Mondays and all public holidays. Our emergency and critical care veterinarians are here to help your pet when an emergency arises.

Our team has access to:

  • Comprehensive internal laboratory
  • Digital x-ray and ultrasound
  • Dedicated surgical theatre
  • Endoscopy
  • On-site pharmacy
  • On-call specialist services

Baulkham hills vet support service

At ARH Baulkham Hills, we go to great lengths to ensure our skilled and experienced team offers the best care and treatment to our patients. We have access to non-invasive blood pressure machines, pulse oximetry, capnography, oxygen therapy, haematology, biochemistry, coagulation and blood-gas analysis, as well as tick and snake antivenom.

Our ARH Baulkham Hills location has on-site imaging services to assist our veterinarians in providing diagnosis and treatment of your pet’s condition. We have access on-site to:

  • Digital x-ray
  • Two ultrasound machine
  • Endoscope

Our Baulkham Hills team can provide assistance for any advanced imaging needs such as MRI or CT.

Our nurses are highly skilled and compassionate professionals who will go above and beyond when caring for your pet. Whatever the time of day or night your much-loved pet is in our hands, our nurses will provide a comfortable and stress-free stay for your much-loved pet.

Our friendly Baulkham Hills team will support you and your pet during your time at our hospital. Our team are highly trained, compassionate professionals who will work closely with your local veterinarian to provide assistance and ongoing care when your pet needs it the most. They can assist you with payment options such as VetPay and ZipPay, as well as providing assistance with insurance claims if desired.

 

 

 

Meet the team

Our team members at ARH Baulkham Hills are not just experienced leaders in their field; they are also compassionate, hard-working animal lovers.

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Dr Matt

Emergency Veterinarian

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Dr Matt

Emergency Veterinarian

Matt grew up on the Sunshine Coast in Queensland and graduated James Cook University, Townsville in 2013 where upon he moved to Sydney in 2014.

He started a job in a general practice and stayed there for 4 years with last 2 of those years focused on after hours/ECC before beginning work at ARH in October 2017.

Matt’s favourite aspect of working in ECC is dealing with the most intensive and critical patients while appreciating the difference you make in their wellbeing in such a short period of time. He greatly enjoys working at ARH due to the excellent staff and mentorship coupled with a varied and challenging case load.

While his family still live in QLD Matt calls Sydney home with his wife and son and 2x Dogs (“Doxy”—Irish Wolfhound x Boxer & "Stella" —Border Collie) and 2x Cats (“Clawde” and “Meowcolm”— Both DSH).

In his spare time Matt tries to stay active with morning jogs and the occasional game of golf, watches cricket whenever he can and otherwise entertains himself with collecting/enjoying scotch whiskies and re-watching old sitcoms.

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Dr Cherry

BVSc, MANZCVS, GC-SAECC

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Dr Cherry

BVSc, MANZCVS, GC-SAECC

Dr Cherry loves providing high-quality care to critical patients, and is particularly passionate about helping trauma cases. 

Outside of work she loves to travel, spend time with family and friends, and of course her own three fur babies. 

 

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Michele

Veterinary Nurse

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Michele

Veterinary Nurse

BSc (Syd Uni), Cert IV VN (TAFE), RVN, Cert IV TAE (Plenty Training), MHFA

Michele loves working in emergency because of the variety. She finds fulfillment in being able to help ill patients recover, and sending them home once they are well again. 

Outside of work, Michele loves spending her time with her husband and daughter. 

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Nour

Veterinary Nurse

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Nour

Veterinary Nurse

Cert IV Veterinary Nursing

Nour's favourite thing about working in emergency is the variety in her day. She loves that she never knows what to expect on a shift.

Nour aspires to get more involved with exotic zoo animals. She currently owns 2 albino carpet snakes (Anakin and Padme), 1 children's python (Severus), 3 cats (Eli, Evie, Ella), 2 dogs (Lucy and Rosie) and a Kuranda Tarantula (Aragog). 

In her free time, Nour is a thrill seeker. She loves skydiving, quad biking, swimming with sharks, and hot air ballooning. 

 

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Martina

Veterinary Nurse

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Martina

Veterinary Nurse

Martina is studying a Bachelor of Veterinary Biology/Doctor of Veterinary Medicine at the University of Sydney. 

Martina loves the fast-paced nature of emergency, and the diversity in patients and cases. She works with clients, their pets and the team to ensure the patient's needs always comes first. 

Outside of work Martina loves hiking, running, quadball and dancing!

 

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Estella

Veterinary Nurse

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Estella

Veterinary Nurse

Estella has a Certificate IV in Veterinary Nursing.

Estella loves working in emergency, and appreciates that no day is the same. She is constantly learning and dealing with different cases. 

Her favourite thing to do outside of work is to spend time her fur babies and family. She also loves attending car meets. 

Information for vets referring to ARH Baulkham Hills

At ARH, we work closely with referring veterinarians to ensure there  is a coordinated approach to pet care. All pets are referred back to their regular veterinarian for continued treatment and management of conditions. We do not offer or provide routine or prophylactic care; for these services, clients are referred to their regular veterinarian.

If you are a referring veterinarian, we invite you to phone us on (02) 9639 7744 to speak with one of our friendly emergency veterinarians. We are happy to discuss any patient treatment requirements or transfer processes for any referral patients.

We welcome feedback on any of your cases referred or patients treated at ARH Baulkham Hills. You can either fill in the information below, contact the hospital manager on (02) 9639 7744 or email us directly at Baulkham.Hills@arhvets.com.

 

 

Information for pet owners visiting our Baulkham Hills hospital

ARH Baulkham Hills is open after hours 7 nights a week and 24 hours on Saturdays, Sundays, Mondays and all public holidays. Please speak to one of our friendly team members if you wish to arrange a time to visit with your pet. Throughout your pet’s treatment, we will keep you updated on their progress. We understand you will miss your pet and be worried about them, so we encourage you to call for updates.

Your pet may be required to stay at ARH Baulkham Hills for further diagnosis and treatment. Our team will provide a Consent for Treatment form, which also includes an estimate of costs.

During your pet’s hospital stay, you may miss your pet and be worried about them. We encourage you to call us any time, day or night, to speak with our friendly team members for updates.

Our friendly team will discuss any costs with you before treatment takes place. Please keep in mind that estimates and costs can potentially increase due to unexpected patient complications and prolonged hospital stays. Our team will communicate any changes with you and keep you well-informed along the way.

ARH requires 50% of the treatment estimate to be paid at the start of treatment, with the account to be finalised at the time of your pet’s discharge. In some cases, progress payments may be requested if your pet’s stay is extended beyond initial plans.

ARH accepts cash, EFTPOS and credit cards, including AMEX, Zip Money and Zip Pay.

If you feel you will need assistance to pay your account, speak to our friendly team as soon as possible. Any VetPay finance needs to be approved prior to treatment commencement, so get information from our team as early as possible.

Our friendly team is happy to complete insurance claims for your pet’s treatment with us. Most insurance companies now accept claims online, so all we need is your insurance company name and your pet’s policy number to process your claim.

GapOnly™️

As a pet parent, when your fur baby gets sick or injured, the last thing you want to be worrying about is whether you can afford treatment. An innovation in the pet insurance claims experience is GapOnly, which reviews and calculates your claim at the time of admission. For more information on GapOnly, please ask one of our friendly team members.

Learn more about GapOnly™️ here

 

 

 

 

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