About us

Welcome to the Animal Emergency Centre Gold Coast, your all-hours pet emergency facility located at 4/492 Scottsdale Drive, Varsity Lakes.

We are proud to service the Gold Coast, Northern New South Wales and the Tweed area with quality veterinary care. Our skilled team is dedicated to providing prompt, compassionate and professional care for your furry companions, ensuring they receive the best treatment during their time of need.

HERE FOR YOUR PETS, 24 HOURS, 7 DAYS, 365 DAYS OF THE YEAR


Emergency and critical Care

Emergency service Gold Coast
(07) 5593 4544

If you have an emergency or are worried about your pet’s health, please get in contact and we can assess the need for emergency treatment.

You don’t need a referral or appointment to attend the hospital in an emergency.

Our emergency and critical care services include: 

 

  • A state-of-the-art surgical theatre
  • A purpose-built ICU ward
  • The latest diagnostic imaging and radiology equipment, including x-ray, endoscopy and ultrasound   
  • In-house laboratory

Blood Donor Program

You may not have ever thought about it, but just like humans, some sick pets need blood transfusions, too.

Accidents and illnesses can cause such catastrophic blood loss that we need to supplement your pet’s own blood with a donation from another animal.

These donations are often life-saving, and recipients go on to make a full recovery thanks to the blood donation.

Not all dogs are appropriate for blood donations though, and we need to ensure the health of the donor is not compromised by participating.

Learn more

Pet emergency? Download our FREE First Aid Guide for essential hints and tips on medical pet care. Be prepared for any situation.


AEC vet services and facilities

Our Animal Emergency Centre is designed to function as an extension of the services already provided by your family veterinarian. We provide state-of-the-art emergency and critical care facilities, experienced emergency and critical care veterinarians and nurses, an intensive care unit, diagnostic equipment, x-rays, ultrasound, endoscopy, blood pressure monitoring, respiratory monitoring, a pharmacy, lab services and an isolation room.

Our consultation rooms are designed to be a simple, soothing environment. They are used for the initial assessment of less critical patients and discussions with owners prior to admitting animals for treatment. More critical cases will be transferred directly to the treatment area upon arrival.

Our surgery suite is equipped with advanced anaesthetic and ventilation machines complete with full monitoring equipment (including blood pressure, SpO2, PCO2, body temperature, ECG), heating facilities, suction machines and more.

All hospitalised patients are monitored continuously throughout their stay, with vets and trained personnel on duty at all times. Your companion stays in a comfortable, clean cage visible to all of our staff. We discourage toys and blankets from home – with the high amount of traffic at our hospital, it is difficult to guarantee they will return home.

Our intensive care unit contains sophisticated monitoring and diagnostic equipment to look after the most critical of our patients.

We are fully equipped to run full blood profiles, clotting tests, microscopy, urinalysis, blood gases, electrolytes, haematology and more to ensure we obtain fast results, usually within minutes. This enables fast and accurate diagnosis and treatment.

We are equipped with x-ray machines and an automatic processing and developing machine.

We have a full range of emergency medication, including blood transfusion products and antiserums for snake bites and paralysis ticks.

AEC costs, payments and insurance

The AEC accepts most payment options, including cash, Visa, Mastercard and Amex. We do not accept Diners Club cards or cheques. Accounts must be finalised on the discharge of your pet. A deposit of a minimum of 50% of the estimated cost is required prior to admission for all hospitalised patients. Further deposits may be requested for patients staying longer than 24 hours. Please note: unlike some human emergency services, the AEC receives no government subsidies. AEC clinics are funded entirely by generated income, so fees are carefully set to ensure the centres can provide the necessary resources for your special companions.

Pet insurance gives peace of mind in the event of significant trauma or illness, allowing you to concentrate on your pet and not have to worry about the cost.

We recommend pet insurance for all pets. Insurance allows vets to achieve the best outcomes for pets rather than having to make compromises based on finances. High-quality medical care costs a lot of money. The good news in the human world is that healthcare is Medicare-funded and many people have private health insurance. This is not the case in the animal world – health care costs remain high, but veterinary care is not subsidised by the government and few people have pet insurance. In other countries, such as the United Kingdom, pet insurance rates are much higher than in Australia. We see many cases each year where treatable conditions must be left untreated due to financial constraints, sometimes with dire consequences. Other times, limited finances mean care can be provided, but not at a level most likely to lead to the best outcome.

The benefit of pet insurance is you don’t have to come up with a large sum of money all at once. If your pet is insured and the unexpected happens, money is one less thing for you to worry about. Veterinarians love pet insurance because they can do what’s best for your pet without having to worry as much about money. A number of insurance companies provide pet insurance in the Australian market, with a range of options. Some provide cover for preventative care, such as vet checks and vaccinations, while others focus on providing peace of mind for unexpected occurrences, such as illnesses, accidents or dog attacks.

As with any investment, be sure to read the fine print before purchasing a pet insurance plan. Some insurers have time limits on the length of cover provided for each illness, which may exclude long-term, chronic or recurring illnesses. Other plans may exclude certain breeds or types of illnesses from being covered or even have an age cut-off after which your pet is not covered. Thoroughly research the available plans to find one that is right for you and your pet. Be sure to find one that will cover them for their whole life, even if your diabetic, arthritic Pyrenean Mastiff gets hit by a car.

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