Adelaide Veterinary Specialist & Referral Centre

 

About us

Our dedicated team possesses a wealth of experience and expertise, enabling us to offer compassionate care to pets and their devoted owners.

AVSARC proudly serves as a veterinary referral service, offering services in surgery, internal medicine, dermatology, behaviour and diagnostic imaging.

We are committed to collaborating closely with you and your trusted veterinarian to find the best treatment option for your pet. We look forward to welcoming you to 102 Magill Road, Norwood.


Referral Services

(08) 8132 0533

AVSARC: 102 Magill Rd, Norwood 5067

AVSARC provide referral services in surgery, internal medicine, dermatology, behaviour and diagnostic imaging. Our state-of-the-art facilities include an on-site computed tomography (X-ray CT),  and access to MRI facilities,supported by a range of complementary services. Our staff members include fully qualified nurses and friendly client relations team members to best help you and your pet.

24/7 Emergency and Critical Care Services at AAERC

(08) 8371 0333

AAERC: 119 Anzac Highway, Kurralta Park 5037

Our sister clinic AAERC, located in Kurralta Park, offers 24/7 emergency services when your pet needs it the most. If you have an emergency or are worried about your pet’s health, please contact us and we can assess the need for emergency treatment. You don’t need a referral or appointment to attend the hospital in an emergency.

AVSARC Veterinary Services

At our Norwood location, AVSARC provides referral services for surgery, internal medicine, dermatology, behaviour and diagnostic imaging.

All our services are combined into one fully integrated business. This means that when your pet comes to us for referral treatment, they are treated by the same team members, using the same computer systems and equipment.

This ensures your pet’s treatment is as seamless and stress-free as possible.

Dr Bruce Meyers offers a comprehensive range of surgical solutions for pets, including orthopaedic, soft tissue, trauma, reconstructive and neurological surgery. Dr Meyers and his dedicated team of nurses and scrub assistants take a considered approach to surgery and will provide a thorough plan to help ensure the best result for your pet. Common surgical procedures performed at our AVSARC facility include stifle (knee) stabilisation procedures for cruciate ligament insufficiency, fracture repair, reconstructive surgery, hemilaminectomy and ventral slot procedures for intervertebral disc disease, and spinal stabilisation for vertebral fracture/luxation. Dr Meyers is happy to discuss the diagnosis and treatment of patients with referring veterinarians by phone or email correspondence, including a radiographic appraisal of any case.

While many cases of skin and ear disease are well managed by veterinarians in general practice, some can prove extremely challenging.

A complex array of causes can contribute to skin, ear and claw disease. In some cases, the external symptoms are a reflection of internal disease.

Dr Andrew Carter's experience and knowledge of dermatology allow us to support patients with effective diagnostic evaluation and approaches to treatment.

AVSARC's behaviour service is led by Dr Jacqui Ley, who is one of three veterinary specialists in veterinary behavioural medicine in Australia.

Veterinary behavioural medicine (VBM) is the branch of veterinary medicine concerned with the diagnosis and treatment of behavioural problems in animals. Behavioural problems are medical conditions often caused by neurochemical imbalances in the brain. If your pet is showing signs of behavioural problems, it is important to get them assessed. Treatment is effective and can help rebuild the bonds between owner and pet.

  • Anxiety disorders
  • Noise phobias ( e.g. thunderstorms, fireworks)
  • Aggression directed towards people
  • House soiling, urine spraying
  • Separation anxiety
  • Aggression directed towards other pets
  • Obsessive behaviours (e.g. tail spinning, fly snapping)

 

 

 

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Dr Andrew Carter

Veterinary Dermatology

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Dr Andrew Carter

Veterinary Dermatology

BVSc (Hons), Diploma in Veterinary Dermatology

Andrew graduated with honours from the University of Melbourne in 1987. Upon graduating he worked as a small animal veterinarian in Adelaide before travelling to the United Kingdom.

While practising in Essex and London he completed his Royal College of Veterinary Surgeons Certificate in Veterinary Dermatology. He then commenced dermatology training at the Royal (Dick) School of Veterinary Studies of the University of Edinburgh, completing his training in September 2001. In July 2003, he was awarded a Diploma in Veterinary Dermatology by the Royal College of Veterinary Surgeons.

In 2011, Andrew established VetDermSA, a referral dermatology service based at the AVSARC.

Andrew has been an invited speaker at continuing education events for veterinarians throughout Australia and continues to support the South Australian Veterinary Dermatology Discussion group which aims at improving the quality of veterinary dermatology in South Australia.

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Rachel

Dermatology Nurse Team Leader

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Rachel

Dermatology Nurse Team Leader

After a rewarding career in Hospitality for 18 years, Rachel made the life changing decision in 2016 to start studying to become a qualified Veterinary nurse. Aspiring to provide pets, people and all animals with the best care, has always been a passion. Rachel completed a double Certificate III in Animal Studies and Certificate IV in Veterinary nursing in 2019.

Rachel is now the Dermatology Nursing Team Leader and has worked alongside Dr Andrew Carter, and Dermatology Nurse Assistant, Angelique in the Dermatology department at AVSARC for the past two years. Rachel has also previously worked in general practice nursing, specialty surgical nursing and emergency nursing departments for a previous four years before accepting the Dermatology Nursing roles. Rachel’s professional interests include everything Dermatology, five star patient and client care, animal behaviour, cooperative care, anaesthesia, surgical nursing and ongoing learning and development.

Rachel is know by many as the crazy SharPei lady. She currently has Boston, her 7 yr old male and somewhat “difficult” Sharpei and Betty her 2 yr old female “nice but scared” Sharpei. They both happen to be patients under the brilliant care of Dr Andrew. When Rachel is not doting over the fur - Pei’s, she will have them in the garden “helping”. The Sharpei’s also enjoy walks, (Betty loves helping with the washing) and visiting the beach shack with the extended family including Daisy the 11yr old golden Labrador. 

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Dr Bruce Meyers

Veterinary Surgeon

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Dr Bruce Meyers

Veterinary Surgeon

MMED Vet (Small Animal Surgery)

Dr Bruce Meyers qualified as a veterinarian in 1993 and completed his Master’s Degree in Small Animal Surgery in 2008 at the University of Pretoria (Onderstepoort). He is registered as a Specialist Veterinary Surgeon with the South African Veterinary Council. Immediately after specialising, Bruce started St Helier Veterinary Hospital and Specialist Centre, and designed and project managed the establishment of a state-of-the-art Veterinary Hospital.

The core business of St Helier has been the provision of surgical referrals throughout the Province of KwaZulu-Natal and beyond. Over the time Bruce was there he established and maintained an incredible reputation with both the Veterinarians in the area and the Public at large. From a surgical perspective Bruce’s interests lie particularly in the fields of orthopaedics, neurosurgery, soft tissue surgery and reconstructive surgery.

From a personal perspective, Bruce is a keen mountain biker, loves kite surfing, the ocean and spending time with his family. Bruce relocated to Adelaide in January 2022 with his wife, Julie, daughter Abigail and their three dachshunds Gemma, Bo and Katie and is very excited to be joining the AVSARC team every Monday through to Thursday.

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Dr Jacqui Ley

Veterinary Psychiatrists (Behaviour Specialist)

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Dr Jacqui Ley

Veterinary Psychiatrists (Behaviour Specialist)

BVSc (Hons), FANZCVS (Veterinary Behaviour), PhD DECAWBM

Dr Jacqui Ley was the inaugural Hills TM Resident in Veterinary Behavioural Medicine.  She graduated from the University of Melbourne in 1995 and worked in companion animal practice in metropolitan Melbourne.  While studying, she recognised veterinary behavioural medicine as an area that brought together her interests in animal behaviour, animal training and the functioning brain.  She obtained her membership to the Veterinary Behaviour Chapter of the Australian and New Zealand College of Veterinary Scientists (ANZCVS) in 2000.  Dr Ley completed her PhD, through Monash University, describing a model and building a questionnaire for assessing canine personality.  She has also described the factors that affect the relationships between an owner and their dog.  Other research interests include the human-animal bond and factors affecting this, tests for measuring fear and other behaviours in dogs and the social relationships in dogs and cats.  She was a tutor for the Graduate Certificate in Animal Welfare at Monash University.

In 2011 she became a diplomat of the European College of Animal Welfare and Behavioural Medicine – one of two people to hold this qualification in Australia.  Jacqui was awarded a Fellowship to the ANZCVS in the Chapter of Veterinary Behaviour at Science Week 2013.  She sees behaviour cases on a regular basis at MVSC.

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Rhonda

Surgery Nurse Team Leader

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Rhonda

Surgery Nurse Team Leader

Rhonda Ponder RVN, AVN, DipVN(GP), DipVN(Surgery)

Rhonda has been working in the veterinary industry for 19 years. She achieved her Cert IV in Veterinary Nursing in 2007; a Diploma in Veterinary Nursing (General Practice) in 2018; and a second Diploma in Veterinary Nursing (Surgery) in 2019. Rhonda has maintained unbroken Accreditation since 2009 and was one of the first nurses in Australia to become an AVNAT Registered Veterinary Nurse. Rhonda spent 12 years in general practice (including a stint in management) but made the move to speciality practice in late 2015 and has now been a full-time Surgical and Anaesthesia Nurse for eight years. She has been a member of the VNCA since 2005 and is a divisional committee member for South Australia, as well as a discussion board moderator for the VIN Veterinary Support Personnel Network. Rhonda lectures locally and nationally and is also a lead educator for several practical workshops with VetPrac. She is passionate about advanced veterinary care and has a special interest in anaesthesia, surgery and critical care. Rhonda is a firm believer that there is always something new to learn in this industry, and actively seeks that new knowledge whenever she can.

Information for vets referring to AVSARC at Norwood

At AVSARC, we work closely with referring veterinarians to ensure a coordinated approach to pet care. Our veterinary referral and support services provide leading care for your patients and clients, and we respect the relationship you have with them. We gladly refer cases from our departments back to you, should that be your preference. Our referral veterinarians are available via phone or email to provide advice to referring veterinarians. We can also talk through treatment options and cost estimates.

We understand you’re time-poor, so our referral process is simple. Simply contact us on (08) 8132 0533, email us at reception@vetreferrals.com.au or click the button below and fill out our online form.

If you are a referring veterinarian, please contact us by phone to speak directly to our referral veterinarians in the relevant department. Our veterinarians will make every effort to come to the phone. However, if they are not available immediately, one of our nursing team leaders will be happy to take your call and answer any questions you may have.

We are also happy to discuss a case at any time, including after-hours advice from our emergency team located at Kurralta Park.

We welcome feedback on any of your cases referred to AVSARC in Norwood. Please phone the veterinarian you have been working with on (08) 8132 0533 or email us directly at reception@vetreferrals.com.au to provide feedback, follow-up information or suggestions.

Mindful care packages are services for veterinarians referring cases to our clinic for 24-hour monitoring within their own care plans. Patients sent for mindful overnight care are monitored and cared for by the ER team at our Kurralta Park site. Still, all care plans and medical treatments are prescribed and oral medications are dispensed by the referring veterinarian. Mindful care packages are not suitable for emergency cases that involve ongoing complex care, stabilisation, diagnostics or changing treatment plans. These cases require emergency care packages. Please enquire about these costs as they are case-dependent.

If an unexpected complication arises during an overnight care period, our ER team will contact the client, discuss the complication, advise a treatment plan and provide an estimation of costs. If the requested contact is not able to be reached, it is up to the veterinarian's discretion to manage the case and treatment moving forward. Additional charges will be incurred if the client consents to treatment. Simple services such as replacing an IVC that loses patency or changing soiled bandages will not incur extra charges unless sedation is required.

Our referral and emergency network is passionate about sharing its knowledge with the veterinary community. We offer these opportunities regularly to both veterinarians and nurses, so keep an eye out on our social media channels and emails for your chance to register.

 

 

Information for pet owners visiting AVSARC at Norwood

When your pet is staying at AVSARC or our 24/7 emergency centre in Kurralta Park, we encourage you to check in on them during visiting hours. The vet looking after your pet will be able to advise you if this is appropriate or not, so mention it to them when they call to update you. Please speak to one of our receptionists to arrange a time to visit your pet. Throughout your pet’s treatment, we will keep you updated on their progress. We understand you may miss your pet and be worried about them, and we encourage you to also call for updates.

For most of our services, you will require a referral from your regular veterinarian. Once we receive the referral letter, our friendly client relations team will contact you to arrange an appointment time. If you have any other questions, please do not hesitate to call (08) 8132 0533 or email reception@vetreferrals.com.au.

Please enquire with our customer care team at the time of booking in case there are any special requirements your pet needs prior to your appointment, i.e. fasting or withholding medications.

Depending on the nature of your pet’s illness, you will meet with either a surgery, medicine, dermatology or behavioural veterinarian. They will discuss your pet’s history and assess your pet. Your pet may need to stay in hospital for further diagnostic work or treatment, so we advise keeping some flexibility, where possible, on the day of your appointment.

Your referral veterinarian will provide a complete range of options for your pet’s treatment, including prognosis and an estimation of costs. We will work closely with your regular veterinarian to ensure a coordinated approach is taken to your pet’s care.

Your pet may be required to stay at our AVSARC facility in Norwood for further diagnosis and treatment. You will be provided with an estimate of costs if this is the case.

If your pet is coming in for a procedure, please fast them from the night before. This means they can have dinner as normal, but take their food away around 10 pm so they have an empty stomach for their procedure. Offer them as much water as they like. If they are diabetic or have any other medical conditions, please contact your vet or our friendly reception team to discuss. This will likely be dependent on the particular case, so be sure to enquire with our team or your regular veterinarian.

During your pet’s hospital stay, you may miss your pet and be worried about them. We encourage you to call us at any time, day or night, to find out how your pet is doing. The treating vet will do their best to update you as often as possible, but in the event they are attending to another patient or are performing a procedure when you call, please understand we may need to leave them a message for them to contact you. AAERC in Kurralta Park is open 24 hours a day, and our visiting hours are flexible throughout the day and evening. Please speak to the treating vet to arrange a time to visit your pet.

Our team will discuss any costs with you before treatment takes place unless it is an emergency situation. Please keep in mind that this is an estimate, and costs can potentially increase due to unexpected complications and prolonged hospital stays.

At AVSARC in Norwood, we require at least 50% of the treatment estimate to be paid prior to the start of treatment, with the account to be finalised when your pet is discharged. We may ask for a progress payment during your pet’s stay at our centre. Please see our client relations team at our front reception after each appointment to finalise your account. We accept cash, EFTPOS and credit cards.

If you feel you will need assistance to pay your account, please speak to our client relations team as soon as possible. VetPay is a company offering affordable finance options. For VetPay finance to be approved, applications need to be made before treatment begins, so please speak to our customer care team for information as early as possible. There are also other payment plan options, such as Zip Money, which you could look into.

Our friendly client relations team members are happy to complete insurance claims for your pet’s treatment with us. Most insurance companies now accept claims online, so all we will need is your insurance company name and your pet’s policy number to process your claim when you finalise your bill.

GapOnly™️

As a pet parent, when your fur baby gets sick or injured, the last thing you want to be worrying about is whether you can afford treatment. An innovation in the pet insurance claims experience is GapOnly™️, which reviews and calculates your claim while you’re still at your AVSARC. You simply pay the gap (the difference between your ARH invoice and your pet insurance).

Learn more about GapOnly™️ here

 

 

 

 

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