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FAQs

Information for pet owners visiting the hospital

You need a referral from your regular veterinarian to see one of our VRH specialists. Appointments can be made by contacting a member of our reception team on 1300 385 874 or by emailing referrals@vrh247.com.au  We have free onsite parking.

Please bring your referral letter with you as well as any other information, such as x-rays and current medication. Please enquire with our reception team at the time of booking in case there are any special requirements your pet needs prior to your appointment, i.e. fasting or withholding medications.

Depending on the nature of your pet’s illness, you will meet with either a surgical, medical or oncological specialist.Our specialists will discuss your pet’s history and assess their needs. Your pet may need to stay in hospital for further diagnostic work or treatment, so we advise keeping some flexibility, where possible, on the day of your appointment.

Our specialists will provide a complete range of options for your pet’s treatment, including prognosis and an estimation of costs. Our specialists will work closely with your referring veterinarian to ensure a coordinated approach is taken to your pet’s care.

Your pet may be required to stay at VRH for further diagnosis and treatment. You will be provided with a consent for treatment form, which will include an estimate of costs.

Throughout your pet’s treatment, we will keep you updated on their progress. We understand that you may miss your pet and be worried about them, and we encourage you to call for updates.

If you would like to organise a visit with your pet, please contact our friendly receptionists at any time.

Our team will discuss any costs with you before treatment takes place unless it is an emergency situation. Please keep in mind this is an estimate and costs can increase due to unexpected complications and prolonged hospital stays.

VRH requires at least 50% of the treatment estimate to be paid prior to the start of treatment, with the account to be finalised at the time of your pet’s discharge. We may ask for a progress payment during your pet’s stay in hospital. Please see our customer care team after each appointment to finalise your account. VRH accepts cash, EFTPOS and credit cards.

If you feel you will need assistance to pay your account, please speak to our customer care team as soon as possible. VetPay is a company that offers affordable finance options. For VetPay finance to be approved, applications need to be made before treatment begins, so please speak to our customer care team for information as early as possible.

VRH offers the following at our Dandenong location:

Surgery

Medicine

Diagnostic Imaging

Critical Care

Anaesthesia

Neurology

Surgery

Medicine

Diagnostic Imaging

Critical Care

Anaesthesia

Neurology

Our services

VRH prides itself on delivering comprehensive referral and medical services for animals with severe, complex, or prolonged surgical conditions which require specialised equipment or expertise beyond that what can be provided by your general veterinary practice.

Our services include surgery, internal medicine, diagnostic imaging, neurology, anaesthesia emergency and critical care.

Our hospital features advanced surgical theatres, imaging suites, dedicated canine and feline intensive care units, custom built 1.5T MRI, CT, digital x-ray, ultrasound, fluoroscopy and lots more.

 

 

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We take pride in our specialty services

Led by highly trained specialists, our surgery teams offer a range of complex surgical solutions for dogs and cats.

Our surgical services include soft tissue, orthopaedic, trauma, reconstructive and neurological surgeries. Our specialists take a considered approach to every case and provide a specialised treatment plan that best suits their patients and clients.

Our surgery specialists are happy to discuss the diagnosis and treatment of patients with referring vets, including a radiographic assessment of any case.Referring vets are encouraged to contact us by phone or email if they require advice on a patient.

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Our internal medicine specialists are highly qualified experts in both canine and feline internal medicine.

They work with referring vets to provide the best possible care for patients who are critically ill or have chronic, ongoing health problems. They treat a broad range of cases, including gastrointestinal disease, cardiac and respiratory disease, kidney and liver diseases, endocrine problems, immune-mediated issues, and joint disease.

With their expert knowledge and access to advanced diagnostic equipment, our internal medicine specialists thoroughly investigate the cause of a patient’s illness and create comprehensive, tailored treatment plans.

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Sites within the Animal Referral & Emergency Network have some of the most advanced diagnostic imaging equipment available within Australia. This enables our specialists to obtain the highest quality images required for diagnosis, treatment planning and prognosis of your pet’s condition. Some of the technologies our sites use include:

  • CT
  • High-field MRI
  • Digital radiography
  • Fluoroscopy
  • Ultrasound
  • Endoscopy

Images obtained with this advanced equipment are interpreted by our highly skilled clinicians who are supported by specialist radiologists within the Animal Referral & Emergency Network.

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Our neurology team at VRH specialises in diagnosing and treating disorders of the brain, spinal cord, and nervous system. With access to onsite high field (1.5 Tesla) MRI and 15 slice CT, along with advanced neurosurgical capabilities, we develop personalised treatment plans to manage multiple conditions.  In particular we specialise in epilepsy, intervertebral disc disease, hydrocephalus, brain tumours, inflammatory brain disease and neuromuscular disorders.

With their expert knowledge and access to advanced diagnostic equipment, our internal medicine specialists thoroughly investigate the cause of a patient’s illness and create comprehensive, tailored treatment plans.

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Our emergency and critical care departments are run by specialists offering a high level of patient care, diagnostics and intensive care medicine. This includes blood transfusions, emergency oxygen therapy, mechanical ventilation, emergency surgical procedures, blood gas analysis, constant delivery of pain medications, and treatment for heart failure, poisonings and trauma.

Our emergency and critical care specialists are happy to discuss the diagnosis and treatment of critical patients with referring vets via phone or email.

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At VRH, our dedicated anaesthesia team is led by specialist anaesthetists, and delivers expert care for patients across all specialty departments. We create customised anaesthetic plans, utilise advanced monitoring technology, and provide comprehensive pain management to ensure your pet’s comfort and safety throughout their procedure and hospital stay.

With their expert knowledge and access to advanced diagnostic equipment, our internal medicine specialists thoroughly investigate the cause of a patient’s illness and create comprehensive, tailored treatment plans.

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Introducing Our TPLO Surgery Package

We know that facing surgery for your dog can be stressful—especially when it comes to cost. That’s why we’ve introduced our Complete Care TPLO Surgery Package: a comprehensive, fixed-price solution designed to offer clarity, reassurance and exceptional care.

For a transparent price of $7,000*, most costs related to your pet’s TPLO (Tibial Plateau Leveling Osteotomy) surgery are included, even potential surgical complications - giving you peace of mind during a challenging time.

This package is ideal for:

  • Pet owners seeking expert surgical care with predictable pricing and no surprise costs.

  • Referring vets wanting to offer clients an accessible, high-quality surgical option for cruciate injuries.

Terms & Conditions

Terms & Conditions: Additional charges may apply for pets with diabetes or other health conditions. Offer available for a limited time only—contact our team for full details and to check your pet’s suitability.

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About VRH Dandenong

Welcome to our Veterinary Referral Hospital. Our state-of-the-art facility at 36 Lonsdale Street, Dandenong, offers around-the-clock emergency and specialist pet services.

Our experienced team, advanced surgical theatres, imaging suites and diagnostic tools ensure exceptional care. We collaborate closely with your regular vet to tailor the best treatment for your pet. Our comprehensive referral facility is dedicated to animals with complex conditions, striving for the best outcomes.

Count on our honest and approachable service, integrated with your local vet, for the well-being of your pet. Visit VRH Dandenong anytime – we're here 24/7!

Emergency & general enquiries: 1300 385 874 or admin@vrh247.com.au

Vet referrals: referrals@vrh247.com.au

 
 
 

Our Services

Our department offers a comprehensive array of specialised orthopedic and soft tissue surgical procedures and services.

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Meet our team

 
 
 
 
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