What is considered a pet Emergency?

A pet emergency is any situation where your pet shows sudden or severe symptoms requiring immediate medical attention.

What is considered a pet emergency?

A pet emergency is any situation where your pet shows sudden or severe symptoms requiring immediate medical attention.

Centre for Animal Referral & Emergency (CARE) Collingwood

5 Hood StreetCollingwoodVIC, 3066

Opening Hours

Monday - Sunday: 24hours

03 9417 6417

admin@carevet.com.au

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Got a pet emergency? Come straight to our Collingwood clinic.

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FAQ's

The following are considered emergency situations. If your pet has had an accident or is displaying any of these symptoms, they require immediate care and should be brought to our animal hospital right away. We’re open 24 hours a day, every day of the year – 5 Hood St, Collingwood, VIC, 3066.

Severe or nonstop bleeding
Clear signs of extreme anxiety or pain
Breathing difficulty, choking or repeated coughing or gagging
Seizures and/or staggered movement
Nosebleeds, bleeding from mouth or rectum, or blood in urine
Inability to urinate or defecate, or pain associated with either urinating or passing faeces
Eye injury
Confirmation or suspicions of your pet ingesting something poisonous, including chocolate, antifreeze, rodent poison or xylitol
Broken or fractured bones, inability to move leg(s) or evidence of lameness
Heatstroke or other evidence of heat stress
More than two episodes of severe vomiting or diarrhoea in a 24-hour window
Refusing to drink water for 24 hours or more
Unconsciousness

At CARE Collingwood, we provide immediate, around-the-clock emergency veterinary care for pets in critical need. Our experienced team is equipped to handle urgent situations such as trauma, poisoning, seizures, and severe illnesses, ensuring your pet receives expert care when it matters most.

Yes, if possible, we recommend calling ahead to let us know you're on your way. This helps our team prepare for your pet's arrival and provide the most efficient care during an emergency. However, if calling isn’t an option, please head straight to CARE Collingwood, and we’ll assist you as soon as you arrive.

Yes, parking is available onsite at CARE Collingwood for your convenience. If you have any difficulty finding a spot, please call us, and we’ll guide you.

At CARE Collingwood, we accept various payment options, including credit cards, debit cards, and cash. We also offer access to third-party payment plans and insurances, such as Afterpay, VetPay, Zip pay or gap only to help manage costs. If you have any questions about payment, our team will be happy to assist you.

Yes, our team will provide a detailed estimate of costs for your pet's treatment plan before proceeding with care. We aim to ensure you are fully informed and comfortable with the recommended options. In emergencies, our priority is stabilising your pet, and we’ll keep you updated every step of the way.

Yes, CARE Collingwood accepts pet insurance. After your visit, we’ll provide you with a detailed invoice that you can submit to your insurer for reimbursement. If you’re unsure about your policy coverage, we recommend contacting your provider to confirm the specifics.

CARE offers the following at our Collingwood location:

Surgery

Medicine

Diagnostic Imaging

Neurology

Anaesthesia

Surgery

Medicine

Diagnostic Imaging

Neurology

Anaesthesia

Our services

Our surgery department offers a comprehensive array of specialised orthopedic and soft tissue surgical procedures and services.  Advanced diagnostic options are available to help with diagnosis and decision-making, including radiography, computed tomography +/- myelography, fluoroscopy, ultrasound, and MRI (off-site).

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We take pride in our specialty services

Specialist surgeons Dr Guy Yates and Dr Brenton Chambers provide comprehensive soft tissue, neurological and orthopaedic surgical services. We have advance imaging services such as CT and Fluoroscopy to help us address complex surgical challenges.

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CARE’s Emergency and critical care Department is led By Dr Christine Lovatt, a Specialist in Emergency and Critical Care. We are equipped to manage the most complex and critical of patients. Care’s ECC team are proud to offer best care to the pets of Melbourne 24 hour a day 7 days a week.

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CARE has an Internal Medicine team of four specialist. Diagnostic Ultrasonography at CARE is performed by Medicine specialists. Our team works closely with referring veterinarians to help manage those complicate case.

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About CARE

Our Centre for Animal Referral & Emergency (CARE) is a veterinary specialist, emergency and critical care hospital in Collingwood, Melbourne.  Our goal is to provide diagnostic and treatment plans which will help achieve the best possible outcome for each case. We consider the unique requirements of each individual pet, their owners and their primary care veterinarian.  Open 24 hours a day, seven days a week, our emergency and critical care service operates continuously for unexpected out-of-hours problems and critically unwell patients.  Our specialists provide a unique, collaborative approach to optimising the management of your pet's health concerns.